Troubleshooting

You can’t sign in

• Confirm the email address associated with your account and use the sign-in method you registered with.
• For a password account, use the password-reset action and check your inbox and spam folder for the link.
• If you were invited to a team, complete the invitation flow. Ask the owner to confirm your membership if access is still missing.

A page or map doesn’t load

• Check your connection and reload the page. Save or copy any unsent work first.
• For the estimator, confirm the address and whether the map itself loads before drawing.
• Check whether a browser extension blocks the page’s resources. If the issue continues, send support the page and the visible error.

Materials or prices are missing

• Confirm you opened the intended contractor’s estimator or workspace.
• Check the selected library, product or system visibility, variants, component relationships, and price configuration.
• Ask an owner or administrator to check your access if another team member can see the missing item.

A customer can’t find a message

• Check the recipient address and the project’s delivery status before resending.
• Ask the customer to check their spam or junk folder and confirm which email account they used.
• Check that the intended document is ready to share and that you are sending the correct version. If delivery failed, include the displayed status when contacting support.

Contact support

Email support@fenceline.ai with the page, the action you tried, the error message, and your browser. Include the approximate time so the team can find the relevant event. Share project or account identifiers only with the support team.

For a homeowner’s installation schedule, scope, or invoice questions, contact the contractor handling the job.